FAQ for current clients

Having trouble scheduling or paying?

Please let us help you.

Scheduling

To make, change, or cancel any appointments, please visit http://wescarroll.com/schedule and click through to your tutor, then log in.

If you don’t see the appointment you want to change, maybe you aren’t logged in: check the upper right corner of the scheduline pane for the login link. In that doesn’t help, then you probably weren’t logged in when you made the session. In this case, check your inbox for a link that will let you change or cancel the session.

Please give me at least 72 hours’ notice for any such change. If you don’t have that much time, please contact me at wes@wescarroll.com or 415.937.1729; I will make the change by hand, and there will be a fee.

Can’t find a time that works? Get in touch. I’ll do what I can.

Paying invoices

Please check your inbox for invoices from wescarroll.freshbooks.com, then click to pay by credit card.

Here’s a video walkthrough of the payment process.

Please pay your invoices within three days of receipt.

Did things go well?

Great! Please let us know, and please consider writing a review.

Is there a problem?

Please call (415.937.1729) or email Wes right away.

Other questions?

If you have other questions not addressed here, please get in touch with us directly:

Wes Carroll: wes@wescarroll.com / 415.937.1729
Owen Latham: owen@wescarroll.com / 925.818.7081

Thank you for this opportunity to serve you and your family.